SpyGlass Migration Delivers Big Benefits to Clients

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The Beacon Conversion Factory Team continues to transition clients from legacy claims technology to our state-of-the-art SpyGlass platform, with outstanding results.

“SpyGlass is helping us improve accuracy by eliminating manual processes, offer more rapid configuration of client benefit options, and prepare for the future with better scalability,” says Dayna Thorman, Vice President of Systems Implementation and Client Services at BeneSys, Inc. “All of that translates to greater value for our clients.”

With its robust functionality and powerful technology, the SpyGlass system is benefiting our migrated clients in a number of ways:

  • Faster claims turnaround time with over 25%* higher auto-adjudication rates.

  • More accurate processing, which reduces adjustments and member frustration.

  • Fewer provider inquiries thanks to enhanced self-service portal capabilities.

  • Seamless transactions and integrations with networks and other third-party vendors.

  • Enhanced configurability to accommodate more complex benefit options.

  • Quicker delivery of customized reporting requirements.

  • Superior system reliability and security.

Claims processing is a complex part of administration, and the SpyGlass system helps our clients shine in customer service. Claims and customer service departments have been able to automate processes that were previously handled manually and were therefore susceptible to human error. “We’ve seen a significant jump in our auto-adjudication rates, which has resulted in fewer errors and has given us more time to focus on customer service operations that deliver more value to our clients,” says Dayna.

To learn more about the advantages of the SpyGlass platform, schedule a personalized demonstration through the link below. Modernize your health claims management with Beacon’s comprehensive technology solution.

 
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